Customer experience is the only way to differentiate your brand from your competitors and  the outbreak of Covid-19 has made it more important than ever. How your employees and customers are feeling will have a considerable impact on the experience they both have.

By focusing on customer experience, your business will benefit enormously resulting in greater customer loyalty, whilst also improving employee morale and retention.


CX Change offers a range of solutions to improve your organisation’s customer experience, including customised training for staff and solution workshops  identifying how to improve specific issues that result in customer dissatisfaction.

Due to the importance of social distancing, CX Change can work with you and your team virtually.



"Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors"

(Bain and Company)