CX Change offers customised training programmes designed to suit your business, based on your customer’s needs. Staff from all areas of your business will learn how to see the customers’ perspective, give the right experience to that individual, and build emotional connections.

This is a very different yet effective approach to training. The key here is to bring your staff’s natural emotional intelligence to the surface to give your customers the experience they need to have. Staff thoroughly enjoy the sessions and the results are literally next-day.

This training programme improves staff morale and staff genuinely enjoy customers more. Customers can feel this energy and it impacts their experience enormously.